Updates to Personal Account Features, Revised Billing System, and Temporary Order Interruptions (April 2025)
Cengage Group Announces ERP System Upgrades Starting Early April
In a move aimed at enhancing customer experience, educational resource provider Cengage Group will roll out changes to its Enterprise Resource Planning (ERP) system in early April 2025. Details of the improvements and their impact are as follows.
Online Ordering Temporarily UnavailableFrom 5:00 PM ET on March 28, 2025, to 8:00 AM ET on April 7, 2025, My Account and the Thorndike Press eCommerce experience will be out of action for order fulfillment. This interruption in online ordering is part of the ERP system upgrades.
New Master Customer NumberA new master customer number will be assigned to all subscription customers and reflected in their statements starting from April 2025. This number can be used across all Cengage Group businesses. The Customer Experience team can help locate your new account number and facilitate orders using your existing account number.
Invoice ChangesBeginning in April, invoices will provide a detailed breakdown, including the individual price and discounts leading to the final price for customers.
- Mailed Invoices: Invoices will no longer be enclosed in shipments. Instead, they will be mailed to your bill-to address via USPS. You can also choose to receive emailed invoices or access and print your invoices via myaccount.gale.com.
- Detailed Invoice Information: More details about the new invoice format, including a sample image, can be found in the Cengage Group FAQ. To opt in for email invoices, contact [email protected].
Customer Support Contact InformationFor queries related to the upgrades or order entries, you can contact the Customer Experience team via [email protected] for support or [email protected] for order entries.
For questions on publishing schedules, standing order plans, or reader benefits, contact your representative. Cengage Group appreciates your continued support in making reading more accessible with large print.
The restructuring comes at a time when Cengage has been engaged in discussions about AI and automation in supply chain management, as shown in their participation in discussions about AI and automation changes in third-party logistics (3PL) with industry experts. However, these discussions do not directly relate to the specific details of the ERP system upgrades.
For the most accurate and up-to-date information, consult Cengage Group's official communications or their customer service representatives.
In the upgrades to their ERP system, Cengage Group is implementing a new master customer number for all subscription customers, which can be utilized across all its businesses, thereby streamlining the finance aspect of the business operations. Furthermore, advanced technologies will likely play a significant role in the future of Cengage's business, as evident from their discussions about AI and automation in supply chain management.
){kind=link}