Top performing insurers stand out among others.
In the wake of the Covid-19 pandemic, health issues have taken centre stage, prompting many individuals to scrutinise their health coverage options. One such option is private supplementary health insurance, which offers members of statutory health insurance funds the opportunity to enhance their benefits in case of illness.
Recently, Cologne-based analysis firm ServiceValue conducted a comprehensive comparison study on private health supplementary insurers, titled "ServiceAtlas Private Krankenzusatzversicherer 2021". The study evaluated 25 service and performance features from six categories, including customer service, price-performance ratio, accessibility, product performance, customer advice, and communication.
The results of the study have shed light on several standout performers in the sector. Concordia clinched the top spot in the customer service category, demonstrating a commendable commitment to meeting customer needs.
DFV Deutsche Familienversicherung emerged as the frontrunner in terms of the price-performance ratio, making it an attractive choice for those seeking value for money.
LVM distinguished itself among private health supplementary insurers, excelling in both accessibility and product performance. The Hallesche private health supplementary insurer, while ranking 15th out of 26, received a "good" rating and is a viable option for those seeking reliable coverage.
Munich Re also made a significant impact, excelling in customer advice and communication among private health supplementary insurers.
The ServiceAtlas Private Krankenzusatzversicherer 2021 study underscores the importance of customer service, product performance, customer advice, and communication as crucial factors for customer retention. The study was based on more than 1,800 customer judgments from 26 major private health supplementary insurers.
ServiceValue CEO Claus Dethloff underscores the significance of high customer orientation for insurers to convey reliability and dependability. As the health insurance landscape continues to evolve, ServiceValue's study provides valuable insights for consumers seeking comprehensive coverage.
To access the full study results, interested parties are encouraged to check ServiceValue publications, consult industry reports or news articles, or reach out to ServiceValue directly for guidance on obtaining this information.
Investments in private supplementary health insurance may be prudent for individuals seeking to bolster their health coverage, especially in light of the Covid-19 pandemic. Science and research have played a significant role in determining the performance of these insurers, as shown by the ServiceAtlas Private Krankenzusatzversicherer 2021 study, which meticulously evaluated 25 service features across six categories, including finance (price-performance ratio), business (customer service), science (product performance), medical-conditions (customer advice), health-and-wellness (customer retention), and communication.
