Partnership of Mobicom and Circles for AI-driven enhancement of user experience through Xplore service
**Mobicom Corporation and Circles Partner to Transform Digital Engagement in Mongolia**
Mobicom Corporation, a leading digital-first telco, has announced a partnership with Circles, a global AI-powered engagement platform, to launch Xplore in Mongolia. This partnership marks an exciting opportunity for Mobicom Corporation to unlock new revenue streams and redefine digital innovation in the country.
Sanjay Kaul, the chief revenue officer of Circles, expressed his excitement about the collaboration, stating, "We are proud to support Mobicom Corporation's journey in transforming digital engagement in Mongolia." Koji Kurushima, the CEO of Mobicom Corporation, sees the partnership as more than just adopting new technology. It is about reimagining how they engage, entertain, and add value to their customers' lives.
Xplore is an AI-powered software-as-a-service (SaaS) platform that offers several specific benefits and innovative features designed to enhance operational efficiency, customer experience, and network reliability. The platform has already been successfully launched in Singapore, Australia, Japan, and the Middle East before Mongolia.
One of the key features of Xplore is its automation and operational efficiency. AI agents within the platform automate repetitive and complex tasks such as network diagnostics, rate updates, invoicing in multiple languages/currencies, and pricing file management. This automation reduces the workload on human teams, cuts down manual errors, and saves significant time.
Xplore also enables predictive maintenance by leveraging AI to analyse historical data and real-time signals, allowing early detection of equipment malfunctions or network issues before they escalate. This feature reduces costly outages, emergency fixes, and equipment replacement costs while improving network uptime.
In terms of customer service, Xplore incorporates AI-powered virtual assistants and chatbots that provide 24/7, multilingual, personalised customer support. These intelligent agents handle inquiries related to account management, technical support, and billing efficiently, improving customer satisfaction, decreasing call center loads, and reducing customer churn.
Xplore is designed to be scalable and adaptable, ensuring consistent performance during traffic surges and supporting business growth without proportional increases in human overhead. The platform also harnesses advanced analytics and natural language processing to extract actionable insights from vast telecom data, supporting dynamic bandwidth allocation, anomaly detection, fraud prevention, and proactive network management to optimise service quality.
Another innovative feature of Xplore is its no-code AI integration, making it accessible to smaller CSPs or operators with limited technical resources. This feature enables them to automate tasks such as customer response drafting, technical document searching, and rate file processing swiftly and accurately.
Xplore revolutionises digital engagement for users with personalised, interactive, and rewarding experiences. The platform's gamified reward system allows users to earn tokens for their engagement, enhancing loyalty and participation. With Circles, Mobicom Corporation is unlocking new possibilities that will set a new benchmark for digital innovation in Mongolia.
This partnership between Mobicom Corporation and Circles highlights the growing demand for agile, AI-driven digital ecosystems. The launch of Xplore in Mongolia is the fifth market where the platform has been deployed, and it is expected to transform digital experiences for Mobicom Corporation and its consumers in Central Asia.
[1] Circles. (n.d.). Xplore. Retrieved from https://www.circles.io/xplore [2] Kaul, S. (2021, March 15). Circles and Mobicom Corporation Partner to Transform Digital Engagement in Mongolia. Retrieved from https://www.circles.io/blog/circles-mobicom-corporation-partner-to-transform-digital-engagement-in-mongolia [3] Mobicom Corporation. (n.d.). Xplore. Retrieved from https://www.mobicomcorp.com/xplore [4] TM Forum. (n.d.). Open APIs and Open Digital Architecture. Retrieved from https://www.tmforum.org/resources/open-apis-and-open-digital-architecture/
- This partnership between Mobicom Corporation and Circles, a global AI-powered engagement platform, signifies a significant integration of artificial intelligence in the business sector, as they launch the AI-powered software-as-a-service (SaaS) platform, Xplore, in Mongolia, aiming to redefine digital innovation using technology.
- As Mobicom Corporation and Circles collaborate to bring Xplore to Mongolia, they are not only investing in advanced technology but also in the future of digital engagement, using AI to automate tasks, improve customer service, and optimize network reliability, thereby unfolding novel opportunities in the finance and technology landscape.
