MRT service disruption on the East-West Line lasts 25 minutes due to a technical problem
In an unexpected turn of events, a track fault on the East-West Line in Singapore, which occurred on August 6, has caused a delay in train services. The affected train service is operated by SMRT.
For commuters whose journeys have been affected, SMRT has advised them to download an e-Travel Chit as proof of their travel. An e-Travel Chit is an official digital document issued by SMRT during service disruptions, such as track faults or delays. It serves as proof of a disrupted train journey and can be used by commuters to verify their disrupted travel for purposes like claims or reimbursements.
To download the e-Travel Chit, commuters are typically advised to monitor SMRT's official announcements or website during disruptions. This usually involves receiving a notification from SMRT via their website, social media, or other channels alerting commuters about the disruption. A link or instructions to download the e-Travel Chit will be provided in such updates. Commuters can then download the chit directly as proof of their delayed or disrupted journey.
During the recent Jurong East track fault, SMRT informed commuters to download the e-Travel Chit as proof of the disrupted travel. It is recommended to keep an eye on SMRT's official announcements or website during disruptions to access your e-Travel Chit.
In an effort to help affected commuters, free regular bus services are available from Boon Lay station to Buona Vista station. Commuters traveling from Boon Lay to Buona Vista in the direction of Pasir Ris are advised to add 25 minutes to their travel time due to the delay.
At the time of writing, SMRT is currently working to recover train services on the East-West Line in Singapore. For the latest updates, commuters are advised to follow SMRT's official communications.
- Despite the delay in train services on the East-West Line due to a track fault, affected commuters can still claim reimbursements for their public-transit journey by downloading an e-Travel Chit, which is a digital document issued by SMRT during service disruptions like this one.
- In times of transportation disruptions, such as the current delay on the East-West Line, it's crucial for commuters to keep track of SMRT's official announcements or website, as they may provide information on finance-related matters like free bus services, as well as links to download an e-Travel Chit that serves as proof of the disrupted journey.
