Kaleida Health's AI Review Board Drives Successful Tech Implementations
Kaleida Health's AI review board, led by compliance, IT, and C-suite leaders, ensures new technologies align with organizational goals. This approach, coupled with robust change management strategies, has led to successful AI implementations, such as denial support and coding in revenue cycles.
Before investing in new technology, Kaleida Health first pinpoints specific pain points. They then determine whether a technology solution or a process change is required. Building a compelling business case involves estimating ROI, but also considers 'soft' benefits like improved staff satisfaction and patient experiences.
The health system implements AI governance structures to prevent chasing 'shiny new toys'. Instead, they focus on technologies that address real needs and align with organizational goals. Peer-led communication and feedback are crucial for successful technology implementation. Kaleida Health's 'champion program' and bidirectional communication strategies help navigate potential rocky implementations.
Kaleida Health's approach to AI investments, including a dedicated review board and robust change management strategies, ensures successful adoption of new technology. By considering both financial and 'soft' benefits, and involving staff in the process, the health system has seen success in AI applications like denial support and coding in revenue cycles.
