Job Posting: Regional Manager (M/F/D) for Customer Service and Central Case Management (West)
In the heart of Hesse, Sparkasse Oberhessen is on the lookout for a dynamic and experienced Regional Manager (m/f/d) for its Customer Service & Central Processing department at the Butzbach location. This exciting opportunity presents a chance to shape the service of tomorrow with a dedicated team of around 30 professionals.
Qualities Sought
The ideal candidate will possess a strong sales orientation and joy in customer contact, high self-motivation, and the ability to remain calm under pressure, even in stressful situations. A heartfelt and intelligent leadership competence is essential, with at least one year of leadership experience preferred. Candidates must have experience in the banking sector and a knack for people.
Experience Required
At least five years of professional experience in private customer business at a Sparkasse or other bank is necessary. Proven leadership experience in customer service and/or processing operations within banking or financial services is highly desirable. A successfully completed banking apprenticeship (m/f/d) or a comparable qualification, such as an economic degree, is required.
Job Responsibilities
The successful candidate will be responsible for professional and disciplinary leadership, resource planning, leadership with responsibility, coaching, onboarding, and further development of colleagues. They will also play a key role in shaping the future of customer service.
Embracing Diversity
Sparkasse Oberhessen offers preference in employment to severely disabled persons within the framework of applicable legal provisions. The company also encourages applications from women to increase the proportion of women in underrepresented areas, in accordance with the Hessian Equality Act (HGIG).
Working Environment
The team's work is described as digital, efficient, and customer-centric. The position offers an attractive salary package (TVöD-S) and benefits, flexible working hours, job bike offer, various training opportunities, 32+ days of vacation, option for mobile work, staff bank, staff discounts, occupational health management, and an open and team-oriented corporate culture.
Applying for the Position
Applications should be submitted exclusively online via the application form. Candidates are expected to enjoy working with other leaders, both operationally and strategically, and to be a role model, inspiring colleagues to act responsibly in the interest of the Sparkasse.
For exact details regarding the job requirements and benefits, potential candidates are advised to visit the official Sparkasse Oberhessen career page or a direct job posting from the Butzbach location.
- The Regional Manager will be tasked with shaping the future of customer service, implementing economic and social policies that align with the financial goals of Sparkasse Oberhessen while leading a dedicated team.
- This role requires at least five years of experience in the banking sector, preferably at a Sparkasse or other similar institution, with proven leadership experience in customer service and/or processing operations within finance.
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