Jeep Grand Cherokee Owners Face annoying Issues with 2023-2024 Headrest Recall
Breaking News: Over 120,000 Jeep Grand Cherokee and Jeep Grand Cherokee L Models Recalled Due to Seat Headrest Issue
The automotive industry is abuzz with news of a significant recall affecting the 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L models. The recall, announced by Chrysler (FCA US, LLC) in July 2025, is due to an issue with the second-row seat head restraints.
According to reports, the head restraints may not lock upright properly due to an internal locking mechanism interference. This defect, if unaddressed, could compromise the safety of occupants in the event of a crash.
Affected vehicles span across two production periods:
- The 2023-2024 Jeep Grand Cherokee L, produced between May 16, 2023, and January 30, 2024, accounts for 43,241 vehicles.
- The 2023-2024 Jeep Grand Cherokee, produced between May 16, 2023, and May 2, 2024, makes up the remaining 78,157 vehicles.
In total, approximately 121,398 vehicles are affected by this recall.
The cause of this issue lies in the 2nd row head restraints, which have an internal locking mechanism with an interference condition that may prevent the headrest from locking in the upright position, potentially reducing protection during a crash.
Dealerships will inspect and replace both second-row head restraints as necessary, free of charge. Owner notification letters are expected to be mailed by September 5, 2025. Owners can contact FCA US customer service or the NHTSA Vehicle Safety Hotline for more information.
The recall is officially documented under NHTSA recall number 25V472 and FCA recall number 20C.
Mary Conway, a seasoned automotive journalist with decades of experience, has been covering this story extensively. Concerned Jeep owners can reach out to her for updates on this developing story. Mary Conway, who grew up in Wisconsin with a father who ran a gas station, has spent more than twenty years covering the Detroit Three for the ABC affiliate in Detroit.
If you own a 2023-2024 Jeep Grand Cherokee or Jeep Grand Cherokee L and have concerns about this recall, you can contact Chrysler customer service at 1-800-853-1403 for more information.
Stay tuned for updates on this ongoing story. Safety first!
The financial implications of this recall could significantly impact the automotive industry, considering the number of Jeep Grand Cherokee and Jeep Grand Cherokee L models affected. The issue goes beyond transportation, as it involves a critical safety feature in the finance sector, specifically concerning the automaker's warranty and insurance obligations.
In light of this issue, other automotive manufacturers might review their seat headrest designs and manufacturing processes in the industry to avoid similar problems, demonstrating a ripple effect on the industry.
