Increased usage of contactless payments observed in the first quarter of 2025 at Bank of Ireland, correlating with a decline in ATM transactions.
Bank of Ireland Sees Growth in Digital Banking and Contactless Payments
In a significant shift towards digital banking and contactless payments, Bank of Ireland has reported an increase in the use of its mobile app and contactless 'tap and go' services in Q1 2025.
According to Ciarán Coyle, Group Chief Operating Officer at Bank of Ireland, the bank recorded 1.5 million digital banking logins on Thursday, 27 March 2025, marking the busiest day in Q1 2025. This surge in digital banking usage was a 1% increase compared to the same three months in 2024.
The growth in digital banking usage is indicative of customers' evolving preferences for the speed, convenience, and security that mobile banking and payment services offer. Over 12 million biometric logins were recorded in total during January, February, and March 2025, with biometric logins to the mobile banking app growing in popularity by 41% in Q1 2025 compared to the same three months in 2024.
Contactless 'tap and go' payments also saw a 1% rise in Q1 2025 compared to Q1 2024, reflecting the increasing preference for contactless payments. On 28 February 2025, over 3 million contactless eCommerce and 'tap and go' payments were made, making it the busiest day during Q1.
Interestingly, the busy Easter period did not fall in the first quarter of 2025, contributing to the decrease in ATM usage. The number of ATM transactions fell 11% in Q1 2025 compared with Q1 2024.
Coyle also highlighted the bank's commitment to providing a full suite of banking options, continuously improving digital banking channels, and investing in enhanced services across branches. He noted that while cash remains popular, customers are embracing digital-first banking behaviors, with a shift towards digital banking usage.
Despite Easter coming later in 2025, the busiest day in Q1 2025 was not during the Easter holidays. In Q1 2024, the busiest day was recorded on Holy Thursday. Contactless eCommerce transactions increased by 3% in Q1 2025 compared to Q1 2024, further underscoring the trend towards digital payments.
It's worth noting that the name of the manager coordinating investments in digital banking services at Bank of Ireland who announced in March 2025 that customers seem to be increasingly refraining from using digital banking services is not found in the available search results.
Coyle emphasised that the bank's continued investment in digital banking services ensures customers can bank with speed and flexibility. The bank's focus on digital banking and contactless payments is a testament to its commitment to meeting the changing needs of its customers and staying at the forefront of the digital banking revolution.
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