Germany's Digital Push: 349 Services Online, But 230 Still Offline
Germany's digitization of administrative services has made significant strides, with 349 services now available online. However, there's still work to do, as 230 services remain offline. A majority of citizens, especially the younger generation, want to see more progress.
Currently, 165 services are offered nationwide, including citizens' allowance and naturalization services. All 13 focus services, such as parental allowance or marriage, are available digitally in at least 10 percent of municipalities. However, only 199 services are implemented in more than half of German cities and municipalities.
The public's appetite for further digitization is clear. Ninety percent of citizens want to see it pursued more vigorously, with even higher support among younger age groups. Among those aged 18 to 29, 95 percent want more digitization, and among those aged 65 and above, 85 percent agree. This enthusiasm is reflected in the trust citizens have in their local administration to handle digitization competently, with 70 percent expressing confidence.
While Germany has made progress in digitizing administrative services, with 50 percent of citizens rating their city or municipality as having an advanced level of digitization, there's still room for improvement. With 230 services still offline and strong public support for further digitization, the focus should be on closing this gap.
