Bought a Pre-owned 2025 Model Y Performance Straight from Tesla, Received a Grimy, Offensive Vehicle with Disarrayed Components and Lack of Quality Assurance
In a recent purchase, Reddit user Jaywoof94 received a 2025 Tesla Model Y Performance (MYP) with 8,000 miles on the clock. However, the car was delivered in a less than ideal condition, with an odd smell, visible issues such as light stains, glue residue, a misaligned charger port, and a small chip in the wood paneling.
Despite the initial disappointment, Jaywoof94 plans to drive the car until the release of AI5 and upgrade to the Performance Juniper model afterward. However, the car exhibited a violent shake above 70 mph and a pull to the left, prompting the owner to schedule an alignment and consider new tires.
These issues led Jaywoof94 to express dissatisfaction with Tesla's customer service and the cleanliness of their used vehicles. The owner did not receive a congratulations paper or a warm welcome during the pick-up process at the Tesla store in KC, further adding to the feeling of a cold and rushed handoff.
These concerns are not unique to Jaywoof94. Tesla Motors Club and Tesla Owners Online are flooded with posts detailing similar symptoms in vehicles with under 3,000 miles, such as vibrations at 70+ mph, steering irregularities, and unbalanced wheels. One user with a 2024 Model Y Long Range AWD wrote about three separate service visits to address steering wheel vibrations, with no resolution.
The shake in Jaywoof94's car was suggested by Reddit user Adventurous-Abies201 to be due to a known quirk of Tesla's noise-canceling tire inserts. After driving the car, Jaywoof94 refused delivery initially due to the issues found and scheduled a later appointment.
During the appointment, Jaywoof94 accepted delivery of the car after paying for a detailing service to clean it. The owner also scheduled an alignment and other minor repairs.
Despite the issues, Jaywoof94 is not swearing off the brand. The owner, despite the initial disappointments, is looking forward to the AI5 software and the next-gen Performance Juniper model. However, the experience has highlighted the need for improved quality control and customer service in Tesla's used car buying process.
The total absence of customer care in Tesla's used car buying process has been described as "just the luck of the draw," with the quality of the vehicle heavily depending on the specific circumstances of the delivery. This contrasts sharply with some other Tesla delivery experiences where customers enjoyed professional walkthroughs and ceremony with decorations like red ribbons, highlighting inconsistency in Tesla’s used car buying process.
The issues with Jaywoof94's Tesla Model Y Performance have sparked discussions in various online forums, where users report similar problems in their brand new vehicles, such as vibrations at high speeds, steering irregularities, and balance issues. (industry: Tesla Motors Club, Tesla Owners Online)
Experiences like Jaywoof94's suggest a need for improved quality control and customer service in Tesla's used car buying process, with some owners describing the lack of customer care as a matter of "luck" and a reflection of the specific circumstances of the delivery. (industry: auto manufacturing, finance: purchase, transportation: delivery)
